These programs are designed to perform specific functions like finding files, backing up data, playing multimedia files, viewing images and so on. Unlike system software, utility software can be set up, controlled or initiated by the user. Many utility software programs are.
![Utility Utility](/uploads/1/2/5/6/125626124/199678338.png)
Hi all, I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8: After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera. I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.
![Windows Windows](https://upload.wikimedia.org/wikipedia/en/thumb/3/31/CCleaner_screenshot.png/300px-CCleaner_screenshot.png)
Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again. There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go. Your option works.
But i found another solution, bit of searching but it works. Through the startup folder of windows the eos utility will auto start when starting windows. But if you edit the shortcut in the startup folder to start 'eos utility 2' (leave the rest of the shortcut in place) it will bring up the utility apparently in a different mode (or another version of it ) that will recognize the camera as soon as you conect it (and switch it on ) have not yey found out how to start it in the system tray but will keep looking. Having a similar issue on a Win10 PC - camera is recognized, but the EOS Utility will no longer download images from the camera.
I have it set to execute automatically in the preferences, but it just won't work. In fact, the option to download is not even active on the EOS Utility window. (see screen shot) I tried the solutions above, inculding disabling all portable devices and trying different USB ports - in all cases the camera IS recognized but it simply will not download images - I can only retrieve them by removing the SD card from the camera and plugging it into the PC then copying from there.